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VIDEO: Raw Deal – do call centre queues drive you crazy?

By Steve Finan & Helen Andrews
August 2, 2016, 12:01 am Updated: August 2, 2016, 2:51 pm
Call centres are cheap ways for companies to manage complaints
Call centres are cheap ways for companies to manage complaints

How long is too long to wait on the phone to speak to a real person? 

We thought 90 minutes was too long.

If you’ve ever been locked in a phone call holding pattern for a frustrating amount of time, you’ll want to watch the video below.

 

 

Do you have a problem?

To get in touch with Raw Deal please email your address and daytime/mobile number to rawdeal@sundaypost.com or write to Raw Deal, 80 Kingsway East, Dundee, DD4 8SL (please include SAE).

Briefly outline the problem and how you would like it resolved. Include contact details of the other party and any customer ref/order numbers.

By requesting Raw Deal’s assistance you agree for your name, location and a photo to be published.

READ MORE

Raw Deal: Have you been stuck in a call centre queue waiting to talk to a real person?

Raw Deal: BT sorts phone line complaint after a frustrating fault was found