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Saturday, November 2nd 2024 Show Links
News

Most complained-about telecoms and pay TV providers named and shamed

By Josie Clarke
June 28, 2017, 2:28 pm
BT received the most customer complaints for its broadband and pay TV services, according to a quarterly table by regulator Ofcom. (Chris Radburn/PA Wire)
BT received the most customer complaints for its broadband and pay TV services, according to a quarterly table by regulator Ofcom. (Chris Radburn/PA Wire)

OFCOM has released its quarterly report into the volume of consumer complaints it has received against the major providers of telecoms and pay TV services.

The results, presented per 100,000 customers, are:

Landline:

TalkTalk 22

Plusnet 21

Post Office 21

BT 20

EE 19

Virgin Media 12

Sky 7

(Industry average = 16)

 

Broadband:

BT 34

TalkTalk 29

Plusnet 25

EE 24

Virgin Media 13

Sky 8

(Industry average = 21)

 

Mobile:

Vodafone 17

TalkTalk 8

Virgin Mobile 8

EE 4

O2 4

Three 3

Tesco 0.5

(Industry average = 6)

 

Pay TV:

BT 19

Virgin Media 9

TalkTalk 7

Sky 2

(Industry average = 5)