No Resolution: Claims firm’s demands slammed as MP admits the line’s gone cold

VULNERABLE Scots are being chased for hundreds of pounds by a cold-calling PPI-style claims company.

Resolution Claims staff phone people offering to retrieve thousands of pounds from endowment insurance policies in a similar manner to no-win/no-fee cases.

But customers signing up say they are quickly bombarded with texts and phone calls demanding a £395 up-front fee, with small-print terms and conditions cited as proof of an “agreement”.

A number of concerned Raw Deal readers who handed over money to Resolution Claims say calls and texts to the company have gone unanswered in recent weeks and emails are bouncing back.

Authorities have been swamped with complaints about the company, which claims to operate from an address at Cumbernauld Business Park, North Lanarkshire, but this is in fact just a PO Box mail drop.

Raw Deal has also learned that the man who runs the operation has a history of setting up then ditching claims companies across the UK.

Lee Wilson, whose previous businesses have been based in Cheshire, was disqualified by Companies House in 2010 after the liquidation of another compensation firm called Stanley Porters which went under owing more than £500,000 to 1300 creditors.

A month before Stanley Porters was dissolved in 2007, Mr Wilson set up a new claims company called Carter Miller to continue the same practices.

It can also be revealed that:

• Resolution Claims pressured a woman into making a claim just days after her partner died
• At least one other company of Mr Wilson’s, Wise Claims, shut down after offering the same “service”.

A former Resolutions employee we spoke to said staff were tasked with cold-calling potential customers, while Mr Wilson was “processing the claims from home”.

The ex-worker said: “He wrote us a script out. It was of a very ‘call centre’ standard and I had no background knowledge on endowments.”

UK Ministers rolled out an action plan aimed at ending the scourge of nuisance calls and spam text messages in 2014 following a campaign by The Sunday Post.

Inverclyde MP Ronnie Cowan has been trying to help a constituent, Margaret Douglas, resolve her long-running dispute with Resolution Claims but the company has refused to even speak to the politician.

Mr Cowan said: “Offers from companies to get your money back from mis-sold PPI and now mortgage endowments can be tempting.

“Indeed, many people have benefited from such a service.

“In this case, the service provider has been impossible to contact via any of the numbers they provided and so I have not been able to establish any meaningful dialogue with them.

“Their approach seems to be to threaten financial punishment at every turn and pressure people to pay up for their own peace of mind.”

Last year, Mr Wilson refused to answer questions when we contacted him via telephone and asked us to email him instead. He has still not replied, nor has he responded to follow-up calls, texts and emails.