Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

Raw Deal helps key worker get her money back for phone she worried would go on fire

© Shutterstock / Chouaib ErramziA Samsung Galaxy phone
A Samsung Galaxy phone

Eunice Farquhar was worried that a mobile phone she bought was heating up so much that it would burst into flames.

In October, Eunice, from Brechin, Angus, purchased three handsets from a trader on Amazon.

“One was for me, one was for my husband and another was for my son,” she said. “They all worked perfectly until a few months ago when the Samsung Galaxy A50 which cost £270.50 started to play up.

“First it was lagging terribly, then it started to randomly turn itself on or off and then it started to get so hot I could barely touch it, and I was worried it was going to go on fire.”

When Eunice tried to contact the seller to ask about the phone’s stated two-year guarantee, she said she got no response.

She was also getting nowhere with Samsung and Amazon, who could not get an answer from the seller either.

“I’m a key worker and I’ve been trying to deal with Amazon after what has often been a stressful day, the last time the instant chat took over an hour-and-a-half to even get through,” she said.

In frustration, Eunice contacted Raw Deal. We asked Amazon to look into the matter and the company moved swiftly to pay back the £270.50.

Amazon said: “This case has now been resolved. The customer has been contacted and a full refund has been processed.”

Eunice said she was grateful to Raw Deal for stepping in to help bring an end to a stressful saga.